Support Service
Component Detail
Service Layer
low complexity
backend
0
Dependencies
1
Dependents
2
Entities
0
Integrations
Description
Backend service handling support request submission, routing, and organization-specific contact configuration retrieval. Stores form submissions and optionally forwards them via webhook or email to the appropriate helpdesk based on the user's organization.
support-service
Responsibilities
- Retrieve organization-specific support contact configuration
- Submit and persist support requests via REST API
- Forward support requests via webhook or email notification
- Resolve correct helpdesk routing based on user role and organization
Interfaces
getContactConfig(organizationId)
submitSupportRequest(request)
forwardToHelpdesk(request, routingConfig)
getSupportRequestStatus(requestId)
listSupportRequests(userId)
Relationships
Related Data Entities (2)
Data entities managed by this component