🏠 Overview › 🎯 Features ›🎯 Contact Us

Contact Us

Feature Detail

low complexity extracted Help & Support Confidence: 100%
4
Components
106
Shared
0
User Stories
Yes
Analyzed

Description

The Contact Us feature provides peer mentors and coordinators with a direct, in-app channel to reach Norse Digital Products support staff or their organization's helpdesk. Users can submit support requests, report technical issues, or ask questions without leaving the app. The feature surfaces contact options appropriate to the user's role and organization, ensuring requests are routed correctly from the first interaction and reducing resolution time for common issues.

User Flow

Contact Us user flow
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Analysis

Business Value

A friction-free contact channel is essential for onboarding a user base that spans a wide range of digital skill levels, including elderly users and those with cognitive or sensory impairments. Without an accessible support path, users who hit blockers abandon the app rather than escalate — leading to underreporting, churn, and loss of trust. Providing in-app contact reduces barrier to help-seeking, accelerates issue resolution, and signals organizational commitment to user success. For Norse Digital Products, it also creates a structured feedback loop that informs product prioritization and surfaces usability problems before they compound.

Implementation Notes

The feature should present support options contextually — email, phone, or a simple message form — based on configuration from the organization's admin settings. The Flutter implementation uses a static support screen with deep links to mailto and tel URIs, optionally supplemented by a REST API-backed message submission endpoint on the Next.js backend. Form submissions are stored and optionally forwarded via webhook or email. The screen must be fully accessible: all interactive elements labelled for screen readers, sufficient touch target sizes (minimum 44x44 logical pixels), and high-contrast text. No authentication is required to access the screen, but the user's role and org context are pre-populated if available.

Components (110)

User Interface (2)

ui Contact Support Screen low ui Contact Support Screen low

Service Layer (2)

service Support Service low service Support Service low

Shared Components

These components are reused across multiple features

Service Layer (34)

service Auth API Client medium Shared service Password Policy Validator low Shared service Permission Validation Middleware high Shared service Activity Service medium Shared service Event API Client low Shared service Event Repository Service medium Shared service File Upload Service high Shared service Expense Type Service high Shared service Contact Service medium Shared service STT Service medium Shared service Keyboard Navigation Service medium Shared service Screen Reader Support Service high Shared service Screen Reader Support Service high Shared service Localization Service medium Shared service Localization Service medium Shared service Repository Data Source Router high Shared service Role Scope Resolver low Shared service Audit Log Service medium Shared service Audit Log Service medium Shared service Report Access Control Service medium Shared service Export Audit Logger low Shared service Report Export Service medium Shared service Report Export Service medium Shared service Terminology Context Provider medium Shared service Terminology Service medium Shared service Terminology Service medium Shared service Feature Registry Loader low Shared service Hierarchy Access Control Service high Shared service Hierarchy Scope Resolver medium Shared service Association Service medium Shared service Audit Log Service high Shared service DPA Content Provider low Shared service Cookie Consent Service medium Shared service Cookie Consent Service medium Shared

Data Layer (22)

data Token Store low Shared data Token Store low Shared data Secure Token Store medium Shared data Secure Token Store medium Shared data Activity Store low Shared data Event List Cache Store low Shared data Expense Type Store medium Shared data Contact Store low Shared data Contact Store low Shared data Notes Store low Shared data Assignment Count Store low Shared data Push Token Repository low Shared data Notification Audit Log Store low Shared data Push Token Store low Shared data Push Token Store low Shared data Organization Impact Settings Repository low Shared data Accessibility Preferences Store low Shared data Local SQLite Database high Shared data Sync Queue medium Shared data Report Store high Shared data Mobile Terminology Store medium Shared data Security Metrics Repository medium Shared

Infrastructure (38)

infrastructure Keychain/Keystore Adapter low Shared infrastructure JWT Claims Extractor low Shared infrastructure Organization Labels Adapter low Shared infrastructure Keychain/Keystore Adapter low Shared infrastructure Auth API Client medium Shared infrastructure REST API Client medium Shared infrastructure WCAG Accessibility Adapter low Shared infrastructure Registration API Client low Shared infrastructure Accounting API Client high Shared infrastructure PDF Renderer Adapter medium Shared infrastructure File Share Adapter low Shared infrastructure FCM/APNs Adapter high Shared infrastructure Share Sheet Adapter low Shared infrastructure Share Plus Adapter low Shared infrastructure Platform Accessibility Bridge medium Shared infrastructure Semantics Override Adapter high Shared infrastructure URL Launcher Adapter low Shared infrastructure Markdown Content Renderer low Shared infrastructure Network Connectivity Monitor low Shared infrastructure Expense Receipt Storage Adapter low Shared infrastructure Audit Log Writer low Shared infrastructure Feature Flag Checker low Shared infrastructure Logo Upload Adapter low Shared infrastructure Terminology Constants Registry low Shared infrastructure Feature Flag Cache Adapter low Shared infrastructure Org Scope JWT Resolver medium Shared infrastructure Association Audit Logger low Shared infrastructure Token Blocklist medium Shared infrastructure Analytics Tracker low Shared infrastructure SEO Metadata Config low Shared infrastructure Analytics Tracker low Shared infrastructure Analytics Tracker low Shared infrastructure Sales Analytics Tracker low Shared infrastructure Email Provider Adapter low Shared infrastructure Terms of Service Content Provider low Shared infrastructure Legal PDF Asset Provider low Shared infrastructure Consent-Gated Script Loader low Shared infrastructure Legal Page Layout low Shared

User Stories

No user stories have been generated for this feature yet.